Shipping Policy

Bluum is operated by Arc Media Enterprise LLC, 412 W 7TH, Clovis, New Mexico 88101, United States.

Dispatch and destinations

We dispatch orders within 24 hours after payment is successfully confirmed. The delivery windows below start after dispatch; they are additional to the dispatch period.

We offer delivery to supported addresses in the United States, Canada, the United Kingdom, Australia, Ireland and New Zealand. The options available for your address are displayed at checkout.

Service	Estimated transit time after dispatch	Shipping charge
Free Standard Shipping	4–7 business days	Free
Express Shipping	2–4 business days	USD 4.90, or the applicable converted checkout amount

Business days are Monday to Friday, excluding relevant public holidays. Delivery estimates are not a guarantee of a particular delivery date. Any address restrictions must be disclosed before you place the order; they must not be introduced afterwards as an undisclosed extension of the agreed delivery arrangement. The 24-hour dispatch commitment is separate from the business-day transit estimates.

Free Standard Shipping has no minimum order value. The Express Shipping amount and payment currency are shown before you place the order. Where checkout uses a supported currency other than USD, conversion can cause the displayed amount to vary with the applicable exchange rate. Service names describe the delivery option, not a guarantee that a particular carrier will handle the parcel.

Order and delivery information

Please check your address and contact details before ordering. If a correction is needed, email us promptly. We will explain whether a change can still be made. We will not charge an additional redelivery fee without first explaining the circumstances, the amount and any applicable consumer rights.

Where an order is sent in separate parcels, we will identify the relevant deliveries. We do not impose an additional shipping charge for a split shipment that you did not agree to.

Taxes and import charges

Bluum covers applicable import duties, import taxes and customs-clearance charges for your order. You will not be asked to pay those charges separately on delivery. Any sales tax, VAT or GST that applies to your purchase is included in displayed prices or clearly presented before payment, as required in your destination. The total shown when you place the order is the amount you agree to pay to Bluum.

If a carrier or customs intermediary nevertheless requests an import payment, contact us with your order details and the notice so we can resolve it. Such a request does not transfer our agreed responsibility for those charges to you.

Delays and undelivered orders

If we learn that we cannot meet the agreed shipping or delivery arrangement, we will notify you and explain the available options, including cancellation and reimbursement where required. We will obtain your agreement to an extended arrangement where the law requires it. Describing a date as estimated does not remove mandatory remedies for delay.

For United States orders covered by the FTC's Mail, Internet, or Telephone Order Merchandise Rule, we will follow its delay-notice, consent, cancellation and prompt-refund requirements. Where the rule requires a refund within seven working days, that deadline applies.

If tracking indicates delivery but you have not received the parcel, or an order arrives damaged or incomplete, contact us so we can investigate. A carrier's delivery scan alone does not automatically determine or remove your statutory rights. You do not have to resolve our contractual obligations directly with a supplier or carrier.

Cancellations and refunds

Please see our Return and Refund Policy. Where an order is cancelled because we cannot supply it, refunds include delivery charges as required by law. The refund treatment for an optional express upgrade depends on the reason for cancellation and applicable law.

Contact

For delivery questions or problems, email contact@wearbluum.com.