Return and Refund Policy

Bluum is operated by Arc Media Enterprise LLC, 412 W 7TH, Clovis, New Mexico 88101, United States. This policy applies to purchases from wearbluum.com.

Your consumer rights

Nothing in this policy excludes or restricts rights that applicable consumer law gives you. Rights relating to faulty, misdescribed, damaged or undelivered goods are separate from a change-of-mind request and are not limited to the cancellation period below. Sale items and promotional purchases retain applicable statutory protections.

Cancelling an online purchase in the United Kingdom or Ireland

For eligible purchases, you may notify us that you are cancelling within 14 days after you, or a person you nominate other than the carrier, receives the goods. Where one order is delivered separately, the statutory period generally runs from receipt of the last item. You do not need to give a reason.

Email contact@wearbluum.com with a clear statement that you wish to cancel. Include enough information to identify your purchase. After giving notice, send the goods back within a further 14 days. Your cancellation does not depend on our discretionary approval.

You may inspect and try on clothing as you would in a shop. Please handle it carefully and return any supplied accessories. We may make a lawful deduction for loss in value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning. We do not impose a restocking fee for statutory cancellation.

You are responsible for the direct return postage cost for a change-of-mind cancellation where this was properly disclosed before purchase. This does not apply where we are legally responsible for return costs because the goods are faulty or not as described.

For cancellation of the whole order, we refund the amount paid, including the cost of our least expensive standard delivery option. Additional charges for a voluntarily selected express service need not be refunded where the law permits. Refunds are due within 14 days after cancellation notice; where permitted, we may withhold the refund until we receive the goods or evidence of their return, whichever happens first.

Other change-of-mind requests

For customers outside the United Kingdom and Ireland, statutory cancellation rights depend on the applicable state, provincial, territorial or national law. This policy does not create an additional fixed voluntary return period. If you wish to return a correctly supplied item outside a statutory right, contact us before posting it. We will tell you whether we can accommodate the request and explain the conditions in writing. Any agreement does not replace your statutory rights.

Faulty, damaged, incorrect or misdescribed goods

Contact us with your order details and a description of the issue. Photographs may help us assess a problem, but we will not impose unreasonable evidence requirements or reject a valid claim simply because you no longer have the original packaging.

The remedy depends on the nature of the problem and applicable law. It may include repair, replacement, a price reduction or a refund. We cover reasonable return costs when legally required. You do not have to pursue our supplier instead of Bluum.

For Australian customers, the Australian Consumer Law provides guarantees that cannot be excluded. A major failure can entitle you to choose a refund or replacement and seek compensation for reasonably foreseeable loss. Other failures must be remedied as required by law.

For New Zealand customers, applicable Consumer Guarantees Act protections include acceptable quality, correspondence with description and fitness for purpose. The available remedy depends on the failure and whether it can be resolved within a reasonable time.

United Kingdom and Irish customers retain their remedies for non-conforming goods in addition to online cancellation rights. United States and Canadian customers retain applicable federal, state, provincial and territorial protections.

Return instructions and refunds

Contact us to confirm the appropriate return address before posting a parcel. This helps us route the return and does not extend or restrict statutory deadlines. Our business correspondence address is not confirmation that a particular fulfilment return should be sent there.

Refunds are issued to the original payment method unless you expressly agree otherwise or another method is required by law. A refund is not replaced by store credit without your agreement. Your payment provider may require additional time to display a refund after it has been issued.

Refunds reflect the amount actually paid for the returned goods and any applicable allocation of discounts. Returning an entire promotional order results in a refund of the amount paid, subject to lawful deductions. A promotion does not remove statutory remedies for any item, including one supplied free of charge.

Optional cancellation notice

You may send a message in your own words or use the following form. Complete and send it only if you wish to cancel your purchase. No particular form is required to exercise a statutory cancellation right.

To: Arc Media Enterprise LLC, trading as Bluum, 412 W 7TH, Clovis, New Mexico 88101, United States; contact@wearbluum.com.

I/We give notice that I/we cancel my/our contract for the sale of the goods identified below.

• Goods being cancelled:
• Order number, if available:
• Ordered on / received on:
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s), only if this form is sent on paper:
• Date:

Contact

For returns, cancellations and refunds, email contact@wearbluum.com.